Terms of Service

011. The Gelza Services

Gelza Booking is subscription booking software designed for nail salons, beauty salons, and similar service businesses.

The Services may include:

• Online customer booking pages
• Secure appointment-management links
• Salon calendars
• Customer records
• Staff accounts and permissions
• Owner and reception dashboards
• Technician scheduling
• Technician mobile-app access
• Reports
• SMS communications
• Email communications
• Push notifications
• AI-assisted SMS
• AI telephone receptionist features
• Account, security, and administration tools

Features may change or vary based on configuration, device, subscription, or availability.

022. Gelza Is a Technology Provider

Gelza provides software and technology.

Gelza does not own or operate salons that use the Services and generally does not employ, supervise, or control salon owners, managers, receptionists, technicians, or contractors.

Each salon is responsible for its own:

• Services
• Staff and contractors
• Professional licenses
• Prices
• Taxes relating to salon services
• Service availability
• Service quality
• Health and safety practices
• Appointment policies
• Cancellation policies
• Late-arrival policies
• No-show policies
• Customer refunds
• Customer disputes

An appointment created through Gelza is between the customer and the applicable salon.

Gelza is not the provider of the salon service.

Salon customers do not pay Gelza for salon appointments or services.

033. Eligibility and Authority

A person creating or administering a salon account must have the legal capacity and authority required by applicable law to enter into these Terms on behalf of the applicable salon.

Staff users may use Gelza when:

• The salon has authorized their access
• Their use is permitted by applicable law
• They comply with these Terms

Gelza does not impose a separate minimum age for salon staff beyond what applicable law requires.

The Services are not directed to children under 13.

044. Salon Owner and Manager Accounts

The person creating or administering a salon account represents that they have authority to act for the salon.

Salon owners and authorized managers are responsible for:

• Providing accurate business information
• Keeping account information current
• Protecting login credentials
• Choosing appropriate staff permissions
• Removing access when appropriate
• Ensuring users are authorized
• Lawfully collecting and using customer information
• Obtaining legally required consent
• Complying with applicable privacy, telecommunications, employment, consumer-protection, and other laws

Activity performed through an authorized salon account may be treated as authorized activity of the salon unless Gelza has been notified of unauthorized access.

055. Staff Accounts and Permissions

Salon owners or authorized managers may create or authorize accounts for:

• Managers
• Receptionists
• Technicians
• Other authorized staff

Staff users must:

• Use only accounts assigned to them
• Keep credentials confidential
• Use customer information only for authorized salon purposes
• Follow salon permissions
• Notify the salon or Gelza if unauthorized access is suspected

The salon determines which staff users may access customer, appointment, schedule, reporting, and administrative information.

Salon owners may archive staff accounts.

066. Customer Bookings

Customers may use a participating salon's Gelza booking page to create appointments and, where enabled, manage, reschedule, or cancel them.

Customers should provide reasonably accurate information.

A booking shown as confirmed means that the appointment has been entered into the salon's scheduling system. The salon remains responsible for providing the service.

The salon determines:

• Services
• Prices
• Availability
• Appointment policies
• Cancellation policies
• Late and no-show rules

Secure appointment-management links

Gelza may provide a secure link that allows a customer to manage an appointment without creating a Gelza account.

Customers should:

• Keep the link private
• Avoid sharing it with unauthorized persons
• Contact the salon if unauthorized access is suspected

A person with access to a valid appointment-management link may be able to view or modify the associated appointment.

077. Gelza Booking Mobile App

The Gelza Booking mobile app is currently intended for salon technicians using iPhone. Android support may be offered later.

Technicians do not sign up for a salon through the app. The technician uses credentials created or authorized by the salon.

Nothing is sold through the technician app.

Salon subscriptions are purchased separately through Gelza's web-based subscription process.

Push notifications

Technicians may optionally receive notifications about:

• New appointments
• Rescheduled appointments
• Cancelled appointments
• Appointment assignments

Notification types can be controlled within the app and notifications may also be disabled through device settings.

Push notifications contain limited appointment information and are not intended to contain customer contact information.

Gelza does not guarantee delivery of push notifications.

Technician account deletion

Technicians may initiate deletion through My Account > Delete Account.

Deletion is handled as described in the Gelza Privacy Policy.

Salon appointment and audit history may remain after technician deletion where reasonably needed for salon business records.

Apple App Store terms

For the iOS version of the Gelza Booking app, you and Gelza acknowledge and agree that:

• These Terms are between you and Another Good Day LLC, not Apple Inc.
• Gelza, not Apple, is responsible for the Gelza Booking app and its content.
• Your license to use the app is limited, non-exclusive, non-transferable, and permits use on Apple-branded products that you own or control as permitted by Apple's applicable usage rules.
• Gelza, not Apple, is responsible for maintenance and support.
• Apple has no obligation to provide maintenance or support for the app.
• To the extent an applicable warranty exists and the app fails to conform to that warranty, you may notify Apple. Where required by Apple's applicable terms, Apple may refund any purchase price paid for the app, if any. Apple has no other warranty obligation to the maximum extent permitted by law.
• Gelza, not Apple, is responsible for claims relating to the app, including product-liability claims, regulatory claims, and claims under consumer-protection, privacy, or similar laws.
• Gelza, not Apple, is responsible for investigating, defending, settling, and resolving claims that the app infringes a third party's intellectual-property rights.
• You represent that you are not located in a country or region subject to a U.S. Government embargo or designated by the U.S. Government as supporting terrorism and that you are not listed on a U.S. Government prohibited or restricted-party list.
• You must comply with applicable third-party terms when using the app, including terms of your wireless and Internet service providers.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms as they relate to the iOS app. Apple has the right to enforce the applicable provisions against you as a third-party beneficiary.

Questions, complaints, or claims concerning the app may be directed to:

• Developer: Another Good Day LLC, doing business as Gelza and Gelza Booking
• Address: 5126 N Mason Ave, Chicago, IL 60630, United States
• Email: support@gelza.net
• Phone: 773-899-9977

088. Acceptable Use

You may not use Gelza to:

• Violate applicable law
• Commit or facilitate fraud
• Misrepresent identity or authority
• Access another salon's data without authorization
• Obtain customer information without authorization
• Harass, threaten, or abuse another person
• Send unlawful or deceptive communications
• Send promotional SMS without required consent
• Ignore valid opt-out requests
• Conduct phishing or impersonation
• Distribute malware
• Probe or test Gelza security without authorization
• Circumvent access controls
• Interfere with Gelza's operation
• Reverse engineer Gelza except where applicable law expressly permits it
• Scrape or copy the Services through unauthorized automated methods
• Overload the Services
• Infringe intellectual-property, privacy, publicity, or other rights

Gelza may restrict features, messaging, or accounts where reasonably necessary to address abuse, fraud, security risk, unlawful conduct, or a violation of these Terms.

099. Salon Responsibilities

Each salon is responsible for its relationship with its customers.

The salon is responsible for:

• Its services
• Statements and promises it makes to customers
• Prices and fees charged to customers
• Appointment availability
• Customer complaints
• Refunds for salon services
• Staff conduct
• Information entered into Gelza
• Staff permissions
• Required privacy notices
• Customer consent
• Compliance with privacy laws
• Compliance with SMS and telephone laws
• Compliance with marketing laws
• Professional licensing and employment requirements

The salon represents that it has the legal right to provide customer and staff information to Gelza for processing.

The salon must not instruct Gelza to send unlawful messages or messages for which required consent has not been obtained.

1010. Subscription, Pricing, and 14-Day Free Trial

Gelza salon subscriptions are billed monthly.

Current subscription prices, features, and other pricing information are controlled by the current pricing information displayed at:

https://gelza.net

Gelza may offer a 14-day free trial.

A valid payment method is required to begin the trial.

Unless the salon cancels before the free trial ends, the subscription automatically converts to a paid monthly subscription at the then-current price shown during signup, checkout, or on the applicable pricing page.

The salon authorizes Gelza and Stripe to charge the payment method on file when the trial ends and automatically each billing period thereafter until the subscription is cancelled.

If the salon cancels before the trial expires, Gelza will not charge the first subscription payment.

Gelza may change pricing for future billing periods.

Where required by applicable law, Gelza will provide appropriate notice before a new price applies to an existing subscription.

1111. Stripe and Billing

Gelza uses Stripe to process salon subscription payments.

By providing a payment method, the salon authorizes Gelza and Stripe to process charges associated with the subscription.

Stripe may directly collect and process payment information.

Gelza does not store full payment-card numbers or card security codes when Stripe processes the payment.

The salon is responsible for maintaining current billing information and an appropriate payment method.

1212. Cancellation and Refunds

A salon may cancel its subscription through an available account cancellation feature or by contacting support@gelza.net.

If a paid subscription is cancelled, the salon will normally continue to have access through the end of the billing period that has already been paid.

Cancellation prevents renewal for the next billing period.

Subscription payments are non-refundable except where a refund is required by applicable law.

Gelza does not provide prorated refunds for unused time remaining in a billing period unless required by law.

1313. Failed Payments, Account Pause, and Nonpayment Closure

If a subscription payment fails, Gelza and Stripe may retry the payment during the following 15 days.

Gelza may notify the salon owner and request an updated payment method.

After 15 days

If the payment remains unpaid 15 days after the original failed payment, Gelza may place the salon into a paused status.

While the salon is paused:

• The salon owner may continue to log in
• The salon owner may review billing information
• The salon owner may update the payment method
• The salon owner may pay outstanding amounts and restore service
• Receptionists cannot log in
• Technicians cannot log in
• Managers and other staff cannot log in
• The salon's public online booking page is disabled
• Customers cannot create new appointments through Gelza
• Existing salon, customer, employee, appointment, billing, and related data remains stored

If the outstanding payment is successfully completed, Gelza may restore normal access.

After 30 days

If the subscription remains unpaid 30 days after the original failed payment, Gelza may close the salon account for nonpayment.

After closure:

• Normal salon access is disabled
• Staff accounts remain inaccessible
• Online booking remains disabled
• Amounts already owed remain due
• Gelza may retain existing information for a reasonable period as described in the Privacy Policy

Data may be retained for:

• Account recovery
• Billing and accounting
• Appointment and audit records
• SMS consent and opt-out records
• Fraud prevention
• Security
• Dispute resolution
• Backups
• Legal compliance

Gelza does not promise to retain data indefinitely.

A salon owner may contact support@gelza.net regarding possible restoration of a closed account.

Restoration may require payment of outstanding amounts and depends on whether the applicable data is still available.

Gelza does not guarantee that a closed account or deleted data can be restored.

1414. SMS Program Terms

Gelza uses Telnyx and telecommunications providers to transmit SMS communications.

Participating salons may receive their own Telnyx telephone numbers.

Depending on the salon's configuration and customer consent, SMS may include:

• Booking confirmations
• Appointment reminders
• Rescheduling notices
• Cancellation notices
• Booking-management links
• AI-assisted booking conversations
• Re-engagement messages
• Birthday messages
• Promotional offers
• Other disclosed salon communications

SMS consent

Where consent is required, SMS consent must be obtained separately from acceptance of these Terms.

A voluntary digital SMS consent box should:

• Be optional
• Be unchecked by default
• Identify the salon or messaging brand
• Describe the categories of messages the customer agrees to receive

Providing a phone number does not by itself authorize unrelated promotional SMS.

Marketing, promotional, birthday, and re-engagement messages may be sent only where required consent has been obtained.

Consent to marketing messages is not a condition of purchasing salon services or Gelza services.

The salon is responsible for obtaining and documenting consent required for messages it instructs Gelza to send.

Gelza may require a salon to provide evidence of consent.

Message frequency and carrier charges

Message frequency may vary.

Message and data rates may apply.

Wireless carriers may impose charges.

Gelza is not responsible for carrier charges.

Delivery of SMS messages is not guaranteed.

STOP and HELP

Recipients may reply STOP to applicable messages to opt out.

After an opt-out has been processed, Gelza and the salon will stop messages covered by that opt-out except for an opt-out confirmation or messages otherwise permitted by law.

Recipients may reply HELP for assistance or contact the applicable salon or support@gelza.net.

Opting out of SMS does not automatically cancel an appointment.

SMS privacy

Mobile phone information, SMS opt-in information, and SMS consent are not sold, rented, or shared with third parties for their own promotional or marketing purposes.

Information may be provided to Telnyx, telecommunications carriers, network providers, and other providers only as reasonably necessary to deliver, support, secure, or manage requested messaging services.

1515. Email and Push Notifications

Gelza may send service emails concerning:

• Accounts
• Appointments
• Security
• Subscription billing
• Service operation
• Customer support

Gelza uses Resend for email delivery.

Technician push notifications are optional and can be controlled in the app and through device settings.

Gelza does not guarantee delivery of an email, SMS message, or push notification because delivery may depend on third-party services and telecommunications networks.

1616. Artificial Intelligence Features

Gelza may provide AI-assisted SMS and an AI phone receptionist.

Telnyx provides telecommunications, messaging, voice, and related AI communication technology used by Gelza.

AI may assist with:

• Customer questions
• Appointment availability
• Booking
• Rescheduling
• Cancellation
• SMS conversations
• Telephone conversations
• Salon information
• Other appointment-related assistance

AI telephone calls

Gelza intends to notify callers that they are interacting with an AI assistant and that the conversation may be transcribed.

Raw call audio is not intended to be permanently stored by Gelza by default.

Calls may be converted into text transcripts when reasonably necessary to process appointments, provide support, maintain records, improve reliability, investigate issues, or protect the Services.

If persistent audio recording is enabled in the future, applicable notice and consent requirements must be followed.

Human assistance

AI is not intended to eliminate a customer's ability to communicate with the salon.

Customers may request human assistance where available or contact the salon through another available method.

AI limitations

AI systems can make mistakes.

AI may:

• Misunderstand speech
• Misunderstand text
• Provide inaccurate information
• Provide incomplete information
• Fail to perform an intended action

Important appointment, service, price, or policy information should be confirmed where appropriate.

AI features are not emergency services.

AI data use

Gelza does not authorize service providers acting on its behalf to use private customer communications, appointment information, call content, or transcripts to train unrelated general-purpose AI models for their own purposes.

1717. Privacy and Customer Data

Gelza's handling of personal information is described in the Gelza Privacy Policy.

Salons retain their rights in customer information, appointment information, staff information, salon logos, service descriptions, and other business content they provide to Gelza.

The salon grants Gelza a limited right to host, process, transmit, display, copy, and otherwise use that information only as reasonably necessary to:

• Provide the Services
• Follow authorized salon instructions
• Secure and maintain the Services
• Comply with applicable law
• Enforce these Terms

The salon is responsible for ensuring that it has the necessary rights to content it provides to Gelza.

1818. Third-Party Services

Gelza relies on third-party services, including:

• Amazon Web Services for hosting and infrastructure
• Cloudflare for website delivery and security
• Telnyx for SMS, telephone, voice, and related AI communication features
• Resend for email delivery
• Stripe for subscription payments
• Apple Push Notification service for iPhone notifications
• Google Firebase Cloud Messaging if Android notifications are offered
• Google Analytics where enabled
• Meta Pixel where enabled
• TikTok Pixel where enabled

Third-party services may experience outages, delays, errors, or changes outside Gelza's control.

Use of some third-party services may also be subject to that provider's applicable terms.

1919. Intellectual Property

Gelza, Another Good Day LLC, and their licensors own the Gelza software and related intellectual property, including:

• Software
• Source and object code
• User interfaces
• Designs
• Documentation
• Logos
• Gelza trademarks
• Service names
• Original content
• Product functionality

Except for rights expressly granted in these Terms, no ownership rights in Gelza are transferred to a user or salon.

Subject to compliance with these Terms and payment of applicable fees, Gelza grants authorized users a limited, revocable, non-exclusive, non-transferable right to access and use Gelza for its intended purpose.

Users may not copy, resell, sublicense, distribute, commercially exploit, or create unauthorized derivative works from Gelza except with written permission or where applicable law expressly permits it.

2020. Availability and Changes

Gelza works to provide reliable service but does not guarantee uninterrupted or error-free operation.

Availability may be affected by:

• Maintenance
• Software updates
• Internet outages
• Telecommunications outages
• Hosting failures
• Third-party service failures
• Security events
• Device or operating-system changes
• Events outside Gelza's reasonable control

Gelza may add, modify, replace, or discontinue features.

Where required by law, Gelza will provide appropriate notice of material changes affecting an existing paid subscription.

2121. Disclaimers

To the maximum extent permitted by applicable law, Gelza is provided "as is" and "as available."

Gelza does not guarantee that:

• The Services will always be available
• An appointment will occur
• A customer will arrive
• A salon will honor an appointment
• Every SMS will be delivered
• Every email will be delivered
• Every push notification will be delivered
• AI output will be accurate
• AI will correctly understand every request
• Third-party services will remain continuously available

Gelza is not responsible for the quality, legality, safety, price, licensing, or performance of salon services.

To the maximum extent permitted by law, Gelza disclaims implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Some jurisdictions do not permit certain exclusions, so some exclusions may not apply.

2222. Limitation of Liability

To the maximum extent permitted by law, Another Good Day LLC, Gelza, and their owners, officers, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages or for loss of profits, revenue, goodwill, business opportunity, or data arising from or relating to Gelza.

For a salon subscriber, the maximum aggregate liability of Another Good Day LLC and Gelza arising out of or relating to the Services will not exceed the greater of:

• $100
• The subscription fees actually paid by the applicable salon to Gelza during the 12 months immediately preceding the event giving rise to the claim

For a user who has paid no fees directly to Gelza, the maximum aggregate liability will not exceed $100.

These limitations do not apply where applicable law prohibits the limitation or exclusion of liability.

2323. Indemnification

To the maximum extent permitted by law, a salon agrees to defend, indemnify, and hold harmless Another Good Day LLC, Gelza, and their owners, officers, employees, contractors, and agents from third-party claims, liabilities, damages, losses, and reasonable costs arising from or relating to:

• The salon's services
• Acts or omissions of salon staff or contractors
• Customer disputes involving the salon
• Content or information supplied by the salon
• Unlawful use of customer information
• Messages sent without legally required consent
• Violation of applicable law
• Material violation of these Terms

This obligation does not apply to the extent a claim results from Gelza's conduct for which indemnification cannot lawfully be required.

2424. Suspension and Termination

Gelza may restrict, suspend, or terminate an account or feature where reasonably necessary because of:

• Nonpayment
• Fraud
• Security risk
• Unlawful messaging
• Abuse of the Services
• Unauthorized access
• Material violation of these Terms
• Violation of applicable law
• Conduct that threatens Gelza, salons, customers, providers, or users

Where reasonably practical, Gelza may provide notice and an opportunity to correct a violation.

Immediate action may be taken when necessary for security, fraud prevention, legal compliance, or protection of users.

A salon may stop using Gelza and cancel its subscription as described in these Terms.

Termination does not eliminate obligations that by their nature should survive termination, including accrued payment obligations, intellectual-property provisions, disclaimers, liability provisions, indemnity, and dispute provisions.

Data following termination is handled according to the Privacy Policy.

2525. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules, except where mandatory applicable law requires otherwise.

Before filing a formal lawsuit, you and Gelza agree to make a reasonable good-faith effort to resolve the dispute informally.

Questions or dispute notices should be sent to:

support@gelza.net

Unless applicable law requires otherwise, any lawsuit arising out of or relating to these Terms or the Services must be brought in an appropriate state or federal court located in Cook County, Illinois.

You and Gelza consent to the personal jurisdiction and venue of those courts.

Nothing in this section prevents a party from seeking emergency or injunctive relief where legally available.

Nothing in these Terms limits any mandatory consumer right or venue protection that cannot legally be waived.

2626. Changes to These Terms

Gelza may update these Terms to reflect changes in:

• The Services
• Technology
• Third-party providers
• Business practices
• Pricing practices
• Legal or regulatory requirements

The updated Terms will display a revised update date.

For material changes, Gelza may provide notice through:

• The website
• The salon dashboard
• The mobile app
• Email
• Another reasonable method

Where applicable law requires affirmative agreement to a change, Gelza will request that agreement.

2727. General Terms

If any provision of these Terms is found unenforceable, the remaining provisions remain effective to the extent permitted by law.

Failure to enforce a provision is not a waiver of Gelza's right to enforce it later.

A salon may not assign or transfer its Gelza subscription or these Terms without Gelza's consent, except where applicable law provides otherwise.

Gelza may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing, sale of assets, or similar transaction.

Neither party will be responsible for delay or failure caused by circumstances beyond its reasonable control where applicable law permits.

These Terms, the Privacy Policy, and applicable subscription or checkout terms form the agreement governing use of Gelza unless Gelza and the applicable salon enter into a separate written agreement that expressly modifies them.

Section titles are provided for convenience and do not change the meaning of the Terms.

2828. Contact

Questions about these Terms or Gelza may be sent to:

• Company: Another Good Day LLC, doing business as Gelza and Gelza Booking
• Address: 5126 N Mason Ave, Chicago, IL 60630, United States
• Support email: support@gelza.net
• Privacy email: privacy@gelza.net
• Phone: 773-899-9977
• Website: https://gelza.net